Privacy Policy

Privacy Policy (SMS Communications)

Effective Date: March 25, 2026

 

Midtown Cleveland respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when communicating with you via SMS (text messaging).

Information We Collect

When you opt in to receive SMS communications from Midtown Cleveland, we may collect:

• Your name 
• Mobile phone number 
• Appointment details 
• Communication preferences 
• Message interaction history (responses, confirmations, opt-outs) 

We do not collect sensitive personal data via SMS unless explicitly required and authorized.

How We Use Your Information

We use SMS communications to:

• Schedule appointments 
• Send appointment reminders 
• Provide service-related updates 
• Respond to inquiries 
• Share important program notifications 
• Conduct general client communication related to Midtown Cleveland services 

We do not use SMS messaging for unsolicited marketing unless separately authorized.

Information Sharing

Midtown Cleveland does not sell, rent, or share your mobile number with third parties for marketing purposes.

Information may be shared only:

• With authorized service providers supporting communications systems 
• When required by law 
• To protect organizational or user safety 

Message Frequency

Message frequency varies depending on appointment activity and communication needs.

Typical usage includes:

• Appointment confirmations 
• Reminder notifications 
• Follow-up communications 

Opt-Out Instructions

You may opt out of SMS messages at any time by replying:

STOP

After opting out, you will no longer receive SMS communications unless you re-subscribe.

Help Instructions

For assistance, reply:

HELP

Or contact Midtown Cleveland directly through official support channels.

Data Security

We implement reasonable administrative and technical safeguards to protect your information from unauthorized access, disclosure, or misuse.

However, SMS messaging is not guaranteed to be fully secure.

Contact Information

For privacy-related questions:

Midtown Cleveland
5000 Euclid Avenue

Suite 100

Cleveland, Ohio, 44103

(216) 391-5080

administration@midtowncleveland.org

 

 

 

SMS Terms & Conditions

Effective Date: March 23, 2026

By opting into SMS communications from Midtown Cleveland, you agree to the following terms.

Consent to Receive Messages

By providing your mobile number, you consent to receive SMS messages from Midtown Cleveland related to:

• Appointment scheduling 
• Appointment reminders 
• Service coordination 
• Program updates 
• Client support communications 

Consent is not required to receive services.

Message Frequency

Message frequency varies depending on your interaction with Midtown Cleveland services.

Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier plan.

Midtown Cleveland is not responsible for carrier charges.

Opt-Out Instructions

You may unsubscribe anytime by replying:

STOP

You will receive confirmation of your opt-out request.

Help Instructions

Reply:

HELP

for assistance with messaging services.

Supported Carriers

SMS delivery depends on your mobile carrier’s network availability.

Midtown Cleveland is not responsible for delayed or undelivered messages.

Privacy Policy Reference

Your information is handled according to our Privacy Policy:

(Insert website privacy-policy link once published)

Changes to Terms

Midtown Cleveland may update these Terms & Conditions periodically.

Updates will be posted on the organization’s website.